MEDSPACE REFUND POLICY
Last Updated: July 7, 2026
1. General Provisions
This policy applies to all MedSpace modules (Cloud PACS, Physician AI Assistant, Voice Dictation, Telemedicine, AI Chatbot, and Automated Follow-up System).
2. Refund Conditions
| Situation | Refund Terms |
|---|---|
| Technical issue on our end (>48hr downtime) | Prorated refund/credit |
| Annual plan, cancelled within 30 days | Prorated refund for unused period |
| Annual plan, after 30 days | No refund; credit may be carried forward to the next period |
| Monthly plan | Cancellation effective next billing cycle; no refund for the current month |
3. Non-Refundable Items
- Already-used credits/storage resources (e.g., DICOM volume uploaded to PACS)
- Third-party integration costs (SMS, voice calls, etc.)
- Suspensions due to account violations
- Already-used telemedicine sessions or bookings processed by the AI chatbot
4. Request Procedure
- Submit your request to support@radium.ge or via the chat.
- Review period: 5 business days.
- If approved, the refund is issued within 7–10 business days via the original payment method.
5. Clinic-Level Data
Even after cancellation, patient data is retained for the legally required period, and the clinic retains export access for 30 days.